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| Oman Air and Travelport |
Travel agents booking Oman Air via Travelport’s Galileo and Worldspan distribution systems will now be able to benefit from new functionality, which allows them to manage the seat selection process in a ‘live’ and interactive environment.
The Interactive Seat Assignment functionality – jointly unveiled by Travelport, the leading provider of critical transaction processing solutions and data for the global travel industry, and Oman Air, the flag carrier of the Sultanate of Oman – will provide agents with greater ease in booking Oman Air content and help improve customer service.
In practice, Interactive Seat Assignment allows agents to request seat maps and assign, change or cancel specific seats in a real-time environment, whilst maintaining full control with the ability to accept or decline seat assignments. Oman Air CEO, Wayne Pearce, said: “We aim to ensure that Oman Air offers both customers and travel agents the greatest possible convenience and I am sure that the opportunity to select and assign seats using Travelport’s systems will be warmly welcomed.
The system also offers the opportunity to reduce costs, enabling Oman Air to continue offering outstanding value throughout our network of more than 40 exciting destinations.” “Seat maps and advance seat assignments are becoming basic expectations amongst travel agents providing a high level of service to travellers”, added Will Owen Hughes, Senior Director, Supplier Services, Middle East and Africa, Travelport. “Managing these services can consume valuable airline resources, if they are not automated. Travelport systems reduce and often eliminate these costs, enabling travel agents to improve their service to their passengers, as well as to the airline.”
About Travelport (www.travelport.com)
Travelport is a leading provider of critical transaction processing solutions and data to companies operating in the global travel industry. With a presence in over 170 countries, approximately 3,500 employees and 2012 net revenue of more than $2.0 billion, Travelport is comprised of the global distribution system (“GDS”) business, which includes the Galileo and Worldspan brands, its Airline IT Solutions business and a majority joint venture ownership in eNett. Headquartered in Atlanta, Georgia, Travelport is a privately owned company. Follow Travelport on Twitter at http://twitter.com/Travelport
About Oman Air (www.omanair.com)
As the national airline of the Sultanate of Oman, Oman Air offers comfort and luxury in every class, together with the superb warmth and hospitality for which Oman is famed. Since Oman Air was founded in 1993, its network of services has expanded to include a range of the most attractive and fascinating destinations across Europe, the Middle East, Africa and Asia. And with each route originating in Oman, Oman Air is playing a major role in increasing the number of travellers to the Sultanate and providing a thriving gateway for business and tourism.
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