Samsung launches Customer Service Centre in partnership with Singhagiri

H.K. Chang opening the new Customer Contact Centre

Samsung Electronics Co., Ltd., a global leader in digital convergence technologies, is delighted to announce the setting up of one more of its hugely popular Customer Service Centre (CSC) in collaboration with Singhagiri Pvt Ltd. Inaugurated on 10^th January 2014, the Customer Service Centre will be located in the main Samsung showroom on Darley Road and will enhance the convenience of customers while adding greater value to their shopping experience with Samsung. Samsung is recognized as one of the world’s most popular consumer brands in the world.

With their key characteristics and innovative technology, the demands for Samsung products is growing in Sri Lanka. Present at the occasion were Mr. H. K. Chang – Managing Director, Samsung India Electronics Limited, Mr. Mano Marasinghe – Managing Director, Singhagiri Limited, Ms. Anusha Marasinghe – Managing Director, Singhagiri Limited and Mr. Chaminda Sulochana – Service Manager, Samsung India Electronics Limited. 

Mr Chang lighting the oil lamp

Mr. H. K. Chang, Managing Director, Samsung India Electronics Limited, Sri Lanka, commented on the opening of the new Customer Service Centre: “The opening of another Samsung Customer Service Centre in Sri Lanka demonstrates our commitment to offer our customers the utmost support and service levels they should demand from a globally reputed brand such as Samsung. We are privileged to partner Singhagiri Pvt Ltd., in a strategic initiative to leverage on joint synergies in retail. The Samsung brand is gaining ground in Sri Lanka in a steady manner and we remain committed to growing our market share in the country whilst simultaneously enhancing the lives of people in Sri Lanka by offering them the best in global technology in our wide range of electronic products. Customers can rest assured that regular quality audits and training is carried out by Samsung headquarters to ensure that the quality of service levels are on par with international standards.”

The Customer Centre

The centre will address all the repairs under the Samsung Brand warranty by leveraging on latest technology and highly skilled technicians at the centre. Meanwhile, the Customer Contact Centre (CCC) will provide the required back-end support with timely follow-ups to uphold service level agreements.